This policy relates to the personal information that you, your Veterinary Practice or Medical professional supplies to DYG Physiotherapy and my use of that data during the administration of treatment and care. This policy was last reviewed and updated in May 2018.
DYG Physiotherapy is fully committed to ensuring that your privacy is secure and protected. We take your privacy very seriously and treat all your personal information as confidential.
All information about my clients is kept on a secure server and DYG Physiotherapy fully complies with all applicable UK data protection legislation.
DYG Physiotherapy may collect information from:
· Your Veterinary Practice or medical professional that will pass personal data to DYG Physiotherapy for the provision of services that are provided by DYG Physiotherapy.
· You providing your personal data online to DYG Physiotherapy via our website.
· You contacting me through email, post, telephone or other means of communication.
What information does DYG Physiotherapy collect?
Information that DYG Physiotherapy may require
Why I require this information
So, I can address you properly and identify you when I make contact or you contact me
Contact details, including your address, telephone number and email address
So, I can identify you and contact you in relation to your treatment or management of animal treatment
Your Veterinary surgeons / practice / medical professional details
So, I can: –
Veterinary services ensure legal requirement of referral and treatment of care
Medical professionals for multi-disciplinary approach to care if required.
Your animals’ details including their name/s, date of birth/s and working relationship (ie pet /working dog/ agility)
For formal management of the animals’ care and identify them.
DYG Physiotherapy may use this data for:
· Administration of the services I provide to you
· Processing of client payments for treatment provided
· Communication of information to you
· Improvement of my services to you
Who will we share your information with?
· Your Veterinary Practices as required
· Medical professionals involved in your care, as required
· Your insurance company when direct by you
· Persons where required by law under a court order or subpoena
If you would prefer that DYG Physiotherapy did not hold any of the above information then services of care cannot be provided.
Cookies are small Internet files that are stored on your computer’s hard drive. Cookies can be used to analyse web traffic and ascertain your preferences and individual internet activity.
It is not mandatory to accept cookies to be downloaded on your computer and your web browser can be adjusted to decline cookies is you so prefer. However, this may prevent you utilising the full functionality of the website.
Marketing from DYG Physiotherapy
DYG Physiotherapy will only use your personal data to administer treatment of care. I will not forward your data to any third-party company without your prior express consent.
How long does DYG Physiotherapy retain your personal data for?
Your personal data will be held with me and processed by me for as long as the purpose for which it was collected continues. Once you have decided that you no longer require our services, your data will be held on our systems for a further seven years. The reasons for this are:
· To respond to any future queries or complaints.
· To comply with legal, regulatory and accounting requirements.
Your rights as a data subject
Right of Access
You have the right to request access to your personal data, to obtain confirmation that it is being processed, and to obtain certain prescribed information about how it is processed. You can do this by submitting an information request, free of charge.
Right to Rectification
If you find that any of your personal data is inaccurate or incomplete you have the right to ask for this to be corrected or completed.
Right to Erasure (Right to be forgotten)
In some circumstances you may ask me to erase your data from my system. Where you request this, I will make every attempt to comply; however, there are some situations whereby I would be unable to erase your data, such as when I need to comply with regulatory requirements.
Right to Object
You can object to me processing your data unless the processing of your data is for the establishment, exercise or defence of a legal claim.
If necessary, you may be notified of changes. The contact details that I hold for you will be used for this purpose, based on the legal basis of compliance with my legal obligations or legitimate interests.
How do I contact DYG Physiotherapy about my personal data?
If you wish to find out more information about your personal data and how it is used, how it is kept safe, or you wish to exercise your rights as a data subject, you can write to
13 Sycamore Close
If you believe that any information DYG Physiotherapy is holding about you is incorrect or incomplete, please write or email to the above address as soon as possible. Furthermore, if you are aware that any of the information that you have given to me has changed, please let me know at the earliest opportunity about the changes that need to be made to your information.
DYG Physiotherapy will ensure that any information that has changed or is found to be incorrect is updated promptly.